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Vivint Home Security Review
Review Overview
Customer Service
Value
Equipment
Features & Technology
Easy of Use
Rating
3.9/5
4.2/5
4.3/5
4.4/5
4.2/5
4.5
4.3/5
OVERALL SCORE
What is Vivint?
Vivint is all-in-one care for your home security which was launched in the year 1977 as APX Alarm Security. Today, Vivint home security is one of the best-ranked home security services. In previous years, Vivint provides home care services like voice recognition, remote control door locks, doorbell camera – “one of the most used features of Vivint Home Security”, panned video cameras, and 2-way voice communication.
Vivint also provides services like solar energy and Internet services. There are different packages of Vivint Home Services that range from $29.99/ month to $49.99/ month, depending upon the plans chosen by you for the services by you.
Vivint uses wireless systems which are professionally installed and are connected to a powerful cell radio network which can be used to reach emergency monitors by the technicians in case of any failure. Unlike other home security systems which have different monitoring sources, Vivint has its own monitoring services and according to reports of 2014, it has 10 seconds of average call response time. Let us look at Vivint Home Security review at a glance.
Pros
- Competitive Sleek Contemporary EquipmentRate
- 100% Wireless Systems
- Available ASAP (Same-Day Installation)
- Lifetime Warranty
- Cellular and/or Landline Connections
- Remote Access (Mobile App)
- Indoor/Outdoor Video Cameras
- Doorbell Camera with Two-Way Voice
- Environmental Disaster Protection
- Home Automation
Cons
- Requires Pro Installation
- Above-Average Monthly Cost
- Long-Term Contract
- Trial May be Short
Monitoring & Packages
The tech behind Vivint’s equipment is so solid that even negative feedback has little to do with the equipment or functionality, and more to do with pushy salespeople (more on that below). If you’re looking for a basic and cost-effective system that’ll pass the minimum threshold for home security, Vivint probably isn’t for you. But if you want to transform your home into a menacing smart tech fortress that looks good doing it, and you have the cash to do it, look no further.
The three monitoring options with Vivint are:
- Smart Protect: Basic home protection (burglary/environmental) at $29.99/month for monitoring plus equipment financing
- Smart Protect + Control: Home protection (burglary/environmental) and home automation at $39.99/month for monitoring plus equipment financing
- Smart Complete: Advanced home protection with video and home automation plus two or more special security features of the customer’s choice for $49.99/month plus equipment financing
Choices for special security features include:
- Doorbell camera
- Door lock with remote control
- Remote (online) garage door control
- Remote thermostat control
- High definition indoor video recording
- Outdoor video surveillance
Vivint also offers 4 starter packages for equipment, and they run from roughly $700 to nearly $1800. The company does let you pay off the equipment over 5 years through its Monthly Flex Pay, so you can pay as little as $12 a month to offset the costs.
Vivint’s starter kit includes the touchscreen panel plus your choice of 6 smart sensors—that’s door/window sensors, motion detectors, glass break detectors, flood/freeze detectors, and smoke or carbon monoxide detectors. Each component is replaced or repaired for free, by the way, and you can either add equipment bit by bit, or simply upgrade to the next package bundle. And because Vivint works with the Nest Thermostat and Amazon Echo, you can actually purchase them as part of your Vivint package.
Features of Vivint Home Security
Let us look out some standout features of Vivint Home Security.
- Doorbell Camera
Just take a situation when you have to go out of your house in an emergency. There is a possibility that some important person may knock on your door when you are away. How will you know it? If you have some security cameras installed at your doorstep with a remote access feature, it will be easier for you to know who knocked at your door when you were away. Vivint provides you with the facility to configure your doorbell camera to your mobile device via Vivint Sky App. It also has a 2-way communication system, which lets you allow to see and talk to the person who comes to your door while you are away. If you are expecting any packages while you are away, you can guide the delivery person from your phone to keep the package where you want it to be kept. Not only this, you can even lock and unlock the front door using your mobile device and ask the person to leave the package inside your home.
- Voice-automated Home Security
Vivint home security reviews are par ahead from all the other home securities reviews. Not only you can use video cameras fitted outside your door, but you can also use voice automation to control every smart gadget inside your house. Vivint Home Security has integration with Amazon echo voice technologies, so if you have Amazon echo installed at your home, it is an add-on to the Vivint Home Security.
- Video Cameras
Doorbell camera is one thing and video cameras is another thing which a feature of Vivint Home Security is. You can find this feature in almost all home security services. But what makes it different? Video cameras can be installed in both indoor and outdoor environment and through its Sky app, it can be viewed live at any place. Furthermore, you can choose where to save the videos which are recorded by the camera. Either it can be saved on an internal device or cloud storage, as Vivint gives you the flexibility to choose your storage device.
- A Remote that can be used as your requirement
With the remote control which is provided to you by the company have several features such as arming or disarming the system, a panic button and a button to lock and unlock the doors. If you have smart lights installed in your home, your remote can be customized to control that too.
- Set a schedule for every smart gadget installed
With Vivint home security services you can control all your smart devices such as smart lights, smart blinds, smart doors and windows, everything.
Customer services
With the Vivint home security reviews, customer service experience of Vivint has improved a lot over the years. From going to B-grade to A-grade rating, customer experience of Vivint has increased a lot over the years. Vivint has faced so many complaints and charges for deceptive sales tactics, but ratings of Vivint Home Security helped it in gaining fair popularity among its customers.